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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is push the Help button, which is visible on each page. A pop-up menu will appear. It includes detailed information about all the operations that you can carry out on that particular page. Each popup appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide assortment of educational videos describing how to use our Control Panel. They're intended for those of you who would like to see how things are being done instead of only reading articles. In this way, anyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you need, have a gaze at our extensive FAQ section, which comprises questions asked by real people and provides practical solutions. We constantly update our FAQ section with new entries in order to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, you can contact our fantastic team of customer service technicians available 24/7 and ready to help you with any question. Each trouble ticket you send will be responded to within sixty minutes (the average ticket response time is approximately 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 276807

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com